Recently, one of our clients reached out with a common issue: they noticed that their vendor payments weren’t appearing when using the “Suggest Vendor Payments” function.
If you’ve found yourself in a similar situation, you’re not alone. Let’s break down the two primary reasons this might happen and how you can resolve it.
1. Last Payment Date is Before Due Dates
One possible reason your vendor payments aren’t showing up is that the last payment date you entered is set before the due dates of the related payments. This can create a disconnect in the system, causing it to overlook those payments when generating suggestions.
Solution: Double-check the payment dates. Make sure that the last payment date aligns appropriately with the upcoming due dates. Adjusting this will help the system recognize that payments are indeed due.
2. Existing Credit Amount
Another frequent cause is the presence of an existing credit amount from the vendor. If there’s a credit that offsets the payments due from your side, the system may not suggest payments because it recognizes that you owe less or nothing at all.
Solution: Check your vendor accounts for any credits that are still pending. If you identify any, you can choose to either utilize these credits or clear the remaining balance, enabling the system to propose payments accordingly.
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